AI receptionist
AI receptionist for medical clinics
Busy front desks miss calls. Lunessa answers scheduling calls, web chat and texts, books appointments into your calendar and makes sure every missed call gets a follow-up, so your staff can focus on the patients in front of them.
Plans from $199/month. No setup fee. Self-service setup.
Where clinic front desks fall behind
- Morning peaks bring more calls than the front desk can answer.
- Simple questions about hours, location and booking take staff time all day.
- Missed calls are hard to track and call back.
How it works
01
A patient calls, chats or texts
Your AI receptionist answers on your Lunessa business number or your website chat.
02
It handles scheduling questions
Hours, location and how booking works, from the information you configure. Anything medical goes to your team.
03
It books the appointment
It offers open times from your calendar and confirms only once the slot is saved, with Google Calendar sync and confirmations.
04
Your team follows up
Contacts and requests are logged in your CRM, and anything that needs a person becomes a follow-up task.
What your clinic gets
- AI receptionist on web chat 24/7, plus calls and SMS once your Lunessa number is connected
- Appointment booking with Google Calendar sync and confirmations
- Missed calls and unanswered inquiries turned into follow-up tasks
- Hand-off to your team whenever a patient needs a person
- Smart Queue on Growth and Scale: a live waiting-room board and a private link showing each patient their estimated wait
- Live dashboard and analytics from your real call and booking data
What it does not do
- It never gives medical advice, diagnoses, triage or treatment recommendations, and it is not for emergencies. It handles scheduling and communication only.
- Lunessa is not a medical records system and is not designed for HIPAA, so clinical details should stay out of it.
- Live calls currently understand English speech. Written replies follow the languages you enable.
Questions
What happens if a patient describes symptoms or an urgent problem?
It does not assess symptoms or give advice. It hands the conversation to your team.
Can it book appointments directly?
Yes. It offers open times from your connected Google Calendar and confirms only once the slot is saved.
Can patients see how long they'll wait?
On Growth and Scale, Smart Queue gives each patient a private link with their place in line and estimated wait.
Does it replace our EMR?
No. Lunessa is not a records system. It handles front-desk conversations, scheduling and follow-up.
Answer every scheduling call
Start on the Business plan at $199/month with no setup fee, connect your number and calendar, test your AI receptionist and go live on your own.