AI receptionist
AI receptionist for physiotherapy clinics
Physiotherapists are with patients all day, and the phone doesn't wait. Lunessa answers calls, web chat and texts, books assessments and follow-up sessions into your calendar and makes sure every missed call is followed up.
Plans from $199/month. No setup fee. Self-service setup.
Where physiotherapy clinics lose bookings
- Therapists are in treatment rooms, so calls go unanswered during sessions.
- New patients who reach voicemail often book with another clinic.
- Rebooking the next session depends on someone remembering to call back.
How it works
01
A patient calls, chats or texts
Your AI receptionist answers on your Lunessa business number or your website chat, at any hour.
02
It answers common questions
Hours, location, services and how booking works, from the business information you configure.
03
It books the session
It offers open times from your calendar and confirms only after the slot is actually saved, with Google Calendar sync and confirmations.
04
Follow-up is never forgotten
Contacts and conversations are logged in your CRM, and missed calls or unfinished requests become follow-up tasks.
What your clinic gets
- AI receptionist on web chat 24/7, plus calls and SMS once your Lunessa number is connected
- Appointment booking with Google Calendar sync and confirmations
- A CRM for patients' contact details, requests and follow-up tasks
- Automations triggered by calls, messages, leads and bookings
- Hand-off to your team when a caller needs a person
- Smart Queue on Growth and Scale: a live waiting-room board and a private link showing each patient their estimated wait
What it does not do
- It never gives medical advice, diagnoses or exercise and treatment recommendations. It handles scheduling and communication only.
- Lunessa is not a patient records system and is not designed for HIPAA, so clinical details should stay out of it.
- Live calls currently understand English speech. Written replies follow the languages you enable.
Questions
Can it book both first assessments and follow-up sessions?
Yes. It offers the open times from your connected Google Calendar for the services you set up and confirms only once the slot is saved.
What if a patient describes their symptoms?
It does not assess symptoms or give advice. It offers to book an appointment or hands the conversation to your team.
Does it answer outside clinic hours?
Yes. Web chat is answered 24/7, and calls and texts too once your Lunessa business number is connected.
Do we keep our existing clinic software?
Yes. Lunessa handles front-desk conversations, bookings in your calendar and follow-up. It is not a records system.
Keep your treatment schedule full
Start on the Business plan at $199/month with no setup fee, connect your number and calendar, test your AI receptionist and go live on your own.