AI receptionist
AI receptionist for salons and barbershops
Your hands are busy with a client when the phone rings. Lunessa answers calls, web chat and texts, books appointments into your calendar and keeps walk-ins informed with a live queue, so no booking slips through while you work.
Plans from $199/month. No setup fee. Self-service setup.
Where salons and barbershops lose clients
- You can't stop a cut or a color to answer the phone, so callers reach voicemail.
- Walk-ins don't know how long the wait is, and some leave before their turn.
- Booking requests come in through calls, texts and the website, and some never get a reply.
How it works
01
A client calls, chats or texts
Your AI receptionist answers on your Lunessa business number or your website chat, even while every chair is busy.
02
It answers the usual questions
Services, opening hours, location and how booking works, from the information you set.
03
It books the appointment
It offers open times from your calendar and confirms only once the slot is saved, with Google Calendar sync and confirmations.
04
Walk-ins see their wait
On Growth and Scale, Smart Queue shows a live board in the shop and sends each client a private link with their place in line.
What your shop gets
- AI receptionist on web chat 24/7, plus calls and SMS once your Lunessa number is connected
- Appointment booking with Google Calendar sync and confirmations
- Smart Queue (Growth and Scale): a live 30-chair board, a private link with each client's estimated wait, and a text if you're running behind
- Smart Departure (Scale): a text telling each client when to leave, based on their travel time, only if they choose to share their location
- A CRM for your clients, their visits and follow-up tasks
- Missed calls turned into follow-up tasks so every request gets an answer
What it does not do
- It does not take payments over the phone.
- Location is used for arrival timing only when a client chooses to share it.
- Live calls currently understand English speech. Written replies follow the languages you enable.
Questions
Can it handle both appointments and walk-ins?
Yes. Appointments are booked into your calendar, and on Growth and Scale the Smart Queue manages walk-ins with a live board and a private wait link for each client.
What does a client see on the private queue link?
Their place in line and their estimated wait, updated as the queue moves. You can also send a text if you're running behind.
Will it answer while I'm with a client?
Yes. Calls, texts and chat are answered automatically, so you don't have to stop working.
Do I need a new phone number?
Lunessa gives you a local business number in 30+ countries. You share it with your clients like any business number.
Keep every chair booked
Start on the Business plan at $199/month with no setup fee, connect your number and calendar, test your AI receptionist and go live on your own.